I wish that I could remember who the first pet retailer was that allowed and made it okay to bring your pet in to share the shopping experience. And while nobody planned for everything involved, what did evolve was self-service endcap CARE stations, just in case the targeted guests required a little bit of assistance.
This is Customer Service!
This is great retail!
It just plain works SMART in so many ways!
I’d love to see more examples if anyone has any to share.